FAQ’s

Do you make the yarn you sell?

No. I acquire my yarns from reputable suppliers of top grade products. This allows for a wide variety of yarn styles and fiber types. The yarn is tested by me for quality and ability to take dye before it is offered for sale.

What about the fiber you sell? Do you prepare the roving from raw fiber?

Sometimes I work raw fiber into roving; most of my roving is acquired from reputable suppliers, just as my yarns.

Where do you get the locks you sell?

The locks are purchased either directly from a shepherd who raises the animal, or I acquire them from a direct supplier of raw fleece.

Are your products machine washable?

Some are. If the yarn is identified as “superwash” then, yes, it can go into a machine on gentle cycle and cold water. However, it should not go into the dryer. Lay it flat to dry. If you do not see “superwash”, the yarn or fiber must be gently hand washed with cold water and laid flat to dry.

If I see a yarn in a color I like but there is not enough for my project, can I get more?

Yes, if the yarn is a part of our permanent color collection I can dye the number of skeins that you need through a special order. If it is a variegated yarn, I can dye the number of skeins that you need, but please know that no two variegated skeins are exactly alike. It is always a good idea to interchange the skeins every 4-5 rows in order to achieve a balance of color.

What are the yarns that are referred to as Whimsy?

These are true one-of-a- kind skeins, even if they are dyed simultaneously. These colorways cannot be duplicated. I can dye something similar, but it will not have the exact color combination.

Do you sell acrylic or other synthetic yarns?

No. All my yarns are protein or cellulose fibers.

Tell me about your bags and totes.

The bags and totes are hand dyed by me using a technique that results in each bag being a one-of-a-kind piece.

What is your return policy?

We will be glad to accept a return or make an exchange for you. Please refer to our Returns & Exchanges page for all of the details.

What is your shipping method?

We try our best to ship within 1-3 days of placing your order; however, there may be times when you experience a slight delay. All shipping is done through the US Postal Service. Please refer to our “Shipping and Returns” page for the details.

Stay Connected

Sign up for our newsletter and get all the latest news and promotions from Artistic Ewe.